As an agency we have a vision of becoming a valued resource and a leader in the arena of Public Assistance within our community. One of our first steps to achieving this goal is to make adjustments which will enhance the way we actually deliver our services. Our previous method for service delivery was one which customers could have one point of contact for all of their service needs. Our new model separates the work into pods and allows for specialization in particular areas with goals of increasing consistency and accuracy. As Franklin County’s population continues to grow, so do the needs of many of its residents. In order for us to maintain consistency and streamline our services to better serve our clients, a remodel of our service delivery was necessary.

I recognize change is uncomfortable for many, including our customers and partners. So, I thank you in advance for your patience and appreciate all of your support as we continue to strive to become the best organization we can be.

Main Office 80 E. Fulton Street
Columbus, Ohio 43215

Telephone (614) 462-4000
Fax (614) 462-6451

Hours of Operation Mon-Fri 8 a.m. - 5 p.m. Sat & Sun Closed

Director: Douglas E. Lumpkin
Assistant Director: Esther Adkins
Assistant Director: Anthony S. Trotman

Purpose The Franklin County Department of Job and Family Services provides career development opportunities and support services so our community can thrive and prosper.