Course Listings/Descriptions
FOURTH QUARTER '08

Focus

Get trained in cardiopulmonary resuscitation (CPR) and how to use an automatic defibrillator (AED).  This training will help you develop the confidence to act, to take charge until more advanced help arrives.

Outcomes
During this class, participants:

• "Before Giving Emergency Care"
• "Checking an ill or injured Person"
• "Breathing Emergencies and Conscious Choking--Adult"
• "The Cardiac Chain of Survival and Cardiac Emergencies"
• CPR and Unconscious Choking--Adult"
• "AED--Automatic Defibrillator Use"

Special Features

• Participants who complete the class will be given Red Cross Certification

This class is open to: All Staff
 

Focus

This workshop points out the impact of employee attitudes as it relates to individual and organizational success.  Participants will look at the way we acquire attitudes and identify ways to change our own attitudes as it relates to our professional growth.

Outcomes
During this class, participants:

• Learn how attitudes are formed
• Learn what attitudes are valued by employers
• Learn how to change their attitudes as it relates to the workplace

Special Features

• Group discussions and activities

This class is open to: All Staff
 

Focus

Are you tired of waiting until the last minute to complete a work project?  Don't put this class off any longer.  Learn how to stop procrastinating, and meet those deadlines!  This workshop will equip you with tools and resources to help you get ahead of the game and become effective and efficient at work.

See, feel, sense, and imagine yourself as a person who gets things done!

Outcomes
During this class, participants:

• Learn how to prioritize assignments, special projects and daily work tasks
• Learn how to maximize your workday and reap the rewards of getting things done
• Identify the areas of procrastination and learn how to change them immediately
• Understand the process that creates motivation and breaks the cycle of procrastination

Special Features

• Reference Packet

This class is open to: All Staff
 

Focus

Experience Jane Elliott's "Blue Eyed/Brown Eyed" diversity exercise to broaden your sensitivity and understanding of the cultures that comprise Franklin County.  This enlightening workshop will encourage you to reevaluate stereotypes and biases; view different perspectives; acknowledge contributions; encourage respectful communication and growth.

Outcomes
During this class, participants:

• Explore the diverse community of cultures within Franklin County
• Investigate stereotypes, biases and "isms"
• Identify avenues to promote cultural competency

Special Features

• Jane Elliott's "Blue Eyed/Brown Eyed" Video
• Cultural Exchange Activity

This class is open to: All Staff
 

Focus

In this workshop participants will learn a systematic coaching process to assess employee performance and encourage improvement.  Participants will practice how to motivate team members, express clear performance improvement goals, organize and set priorities and review how the mediation plan works.

Outcomes
During this class, participants:

• Learn definition of "coaching"
• Learn the characteristics of an effective coach
• Learn the benefits of coaching
• Practice the Coaching Process Model
• Learn how to give and receive feedback

Special Features

• Peer-to-peer group activities

This class is open to: Supervisors & Managers
 

Focus

Would you like to replicate Jim Tressel and the Ohio State Buckeyes in their winning tradition?  This class will explore ways to build successful teams in the workplace where everyone wins!

Outcomes
During this class, participants:

• Discover new approaches while building profitable workplace teams
• Apply new strategies to increase productivity and improve performance
• Expand their/your knowledge base to build thriving teams in the workplace

Special Features

• Video
• Skills Assessment

This class is open to: All Staff
 

Focus

The demographics of Franklin County are becoming more diverse.  Learning how to overcome barriers to communication is vital in both professional and personal relationships.  This insightful workshop will teach you strategies to communicate more effectively across cultures.

Outcomes
During this class, participants:

• Explore the dynamics of cultural diversity on communication
• Examine how to bridge cultures to create a balanced approach to communication
• Develop skills for effective cross-cultural communication

Special Features

• Cross Cultural Communication Strategies
• Learner Activities

This class is open to: All Staff
 

Focus

Knowing the essential concepts of customer service and how to customize them to best work for you and your customer is vital in your success in the public sector.  This workshop will equip you with the tools to identify your internal and external customers, determine customer needs, improve delivery of service and gain customer satisfaction.

Outcomes
During this class, participants:

• Discover the benefits and ways to establish a good rapport with customers
• Review effective communication methods to assure understanding of all parties
• Learn how to positively respond to difficult customers and defuse hostile situations

Special Features

• Video
• Learner Activities

This class is open to: All Staff
CEU Approved – 3.5 contact hours
 

Focus

This workshop will provide techniques and strategies for dealing with difficult people in order to enhance productivity and increase customer satisfaction.

Outcomes
During this class, participants:

• How to identify different types of difficult behavior
• Handle confrontational situations with confidence
• Effectively communicate with difficult personalities
• Review different techniques for conflict resolution
• Recognize when you are being a difficult person

Special Features

• Learner Activities

This class is open to: All Staff
CEU Approved – 3.5 contact hours
 

Focus

Improve the way you see and respond to what happens on the road.  Take control over your actions behind the wheel.  Recognize the situations that result in crashes.  Avoid and prevent traffic crashes and violations.  Deal with road rage - no matter who has it.  (Also, after you complete the course, check with your insurance company to see if they give a discount for completion of this course.)

Outcomes
During this class, participants learn:

• Collision Prevention Formula
• Who is affected by a traffic crash
• The vehicle, human and internal crash
• Rules, regulations, and responsible driving
• Safety belts
• Drugs and their effect on driving
• Weather related driving work zones
• Anti-lock brakes
• Driving while tired or sick
• Speeding
• Tips for turning
• Railroad crossings
• How to avoid a head on collision
• Maintaining control - ways to reduce stress and aggression behind the wheel

Special Features

• Reference Packet

This class is open to: All Staff
Required Class if you drive a county vehicle or drive on county business.
 

Focus

Enhance your effectiveness in every type of speaking situation and increase your success as a communicator! This workshop teaches participants techniques on how to plan, prepare and deliver effective presentations.

Outcomes
During this class, participants:

• Receive tips on how to present with confidence and clarity using visual aids and effective body language
• Recognize stage fright and conquer it
• Establish proper tones & volumes to ensure speaking success

Special Features

• Resource Packet

This class is open to: All Staff
 

Focus

Learn about the Ohio Ethics Law and Commission, related statutes, and what is and is not ethical behavior in your county job.

Outcomes
During this class, participants:

• Review the Ohio Ethics Commission and the Ohio Ethics Law and related statutes
• Learn what is and is not considered ethical behavior on the job
• Learn how to avoid various ethics "traps" and conflicts of interest in your job
• Learn how to avoid the mistakes that have been made by many government employees and that have resulted in loss of jobs, fines, public embarrassment, and jail time

Special Features

• Resource Packet

This class is open to: All Staff
CEU Approved – 3.5 contact hours
 

Focus

This life saving workshop teaches participants the proper first aid techniques to use during emergency situation in the workplace.

Outcomes
Topics covered:

• Before giving care
• Checking an ill or injured person
• Soft tissue injuries
• Injuries to muscles, bones and joints
• Sudden illness
• Heat and cold related emergencies

Special Features

• Reference Materials
• Hands-on practice with participants

This class is open to: All Staff

 

Focus

Are you ready to elevate your career to the next level in your agency?  This workshop will provide you with the tools necessary to make you an invaluable asset to your organization.  In today's competitive business arena, knowing the proper protocol will give you the extra edge that will make a big difference in your move up the corporate ladder.

Outcomes
During this class, participants:

• Prepare personal mission & vision statements
• Review the importance of effectively answering questions 
• Practice professional conduct while interviewing
• Define "Dress for Success" discover to ways look your best
• Review the basic rules of becoming an effective team leader
• Review how to conduct business meetings with greater organization and being prepared to respond with confidence
• Review the basic rules of business etiquette

Special Features

• Class Activities
• Reference Materials

This class is open to: All Staff
 

Focus

This workshop will teach you how to take charge of change and how to apply it to every aspect of your personal and professional life.

Outcomes
During this class, participants:

• Learn seven keys to successful change
• Learn how to deal with organizational changes
• Learn how to understand and deal with resistance
• Learn how to view change as an opportunity

Special Features

• Learner Activities

This class is open to: All Staff
CEU Approved – 6.5 contact hours
 

Focus

In this course you will learn the fundamental concepts for developing a database. For example, you can make managing that customer contact list a snap!

Outcomes
During this class, participants:

• Learn basic concepts and terminology for creating databases 
• Apply principles for designing and working with tables
• Structure queries (questions) to search for and isolate desired information in a database
• Create attractive forms and reports
• Learn the basics for managing and maintaining a database

Special Features

• Level 1 Instruction Manual

This class is open to: All Staff
 

Focus

This course provides hands-on learning of Excel spreadsheets and workbooks

Outcomes
During this class, participants:

• Create and format spreadsheets and workbooks
• Enter and edit information, data, and formulas
• Navigate in the spreadsheet and workbook
• Move and copy information
• Use various options for printing the spreadsheet/workbook
• Create basic charts (e.g., pie and bar)

Special Features

• Level 1 Instruction Manual

This class is open to: All Staff
 

Focus

This course provides a review of various useful features to manipulate and enhance spreadsheets and to create and modify charts based on the spreadsheets you create.

Outcomes
During this class, participants:

• Work with and customize tool bars
• Create and save a template
• Use auditing features to track down errors
• Sort data in the spreadsheet in several ways
• Insert comments in electronic spreadsheets
• Create (in multiple ways), modify, and work with charts (e.g., bar, column, pie)
• Create links between spreadsheets and charts
• Change the type of chart after they create it
• Enhance spreadsheets by using clipart, WordArt, and other features

Special Features

• Level 2 Instruction Manual

This class is open to: All Staff
 

Focus

Microsoft Outlook is a program designed to allow you effectively and efficiently communicate and organize your daily schedule.  This class will teach you how to better utilize the mail, calendar, tasks, contacts, notes and journal functions.  (This newly designed course is a combination of Outlook 1 and Outlook 2.)

Outcomes
During this class, participants:

• Practice features of the Outlook mail and contact functions
• Explore the functionality of the Outlook calendar
• Discover ways to file, store and track information

Special Features

• Hands-on practice
• Reference Materials

This class is open to: All Staff
 

Focus

Have you been charged with facilitating a meeting; presenting a technical report or conducting training?  Do you want to leave a positive, lasting impression on your audience?  Do you desire to become more creative in your presentations?  Microsoft PowerPoint will enable you to organize, illustrate and deliver your ideas effectively using an online slideshow presentation.

Outcomes
During this class, participants:

• Gain skills to create PowerPoint presentations using AutoContent Wizard and Blank Presentation
• Learn how to add graphics, slide transitions and text animation to the presentation
• Review, saving, editing and printing functions of the PowerPoint
• Obtain troubleshooting knowledge

Special Features

• Class Disk and Level 1 User Manual
• Troubleshooting Guide

This class is open to: All Staff
 

Focus

Learn how to customize and get interactive with your PowerPoint presentations.  This intermediate level workshop expands on the skills attained in PowerPoint I.

Prerequisites:
To ensure your success with this course, it is recommended you first take PowerPoint 2000 Level I and have an understanding of the Office Suite concepts. 

Outcomes
During this class, participants:

• Practice working with existing and creating new templates
• Conduct global editing using slide master
• Insert hyperlinks and import files into their presentations
• Use multimedia to enhance their presentations

Special Features

• Class Disk and Level 2 User Manual
• Advanced Tips and Tricks Reference Materials

This class is open to: All Staff
 

Focus

Where are the “keys” to your success? Where else—on your “keyboard!”  Employees are more productive and less stressed when they know the basics of a computer program like Microsoft Word. Participants will learn and practice some basic functions of the this widely used program.

Outcomes
During this class, participants:

• Create, save and print a document
• Setup the document page (margins, tabs, print style)
• Edit a document
• Cut/copy/paste materials in the document

Special Features

• Level 1 Reference Material

This class is open to: All Staff 
 

Focus

Employees are more productive and less stressed when they know the basics of a computer program like Microsoft Word.  Class participants will learn and practice intermediate to advanced word processing features.

Outcomes
During this class, participants learn and practice:

• Set up columns and tables
• Use hanging indent margins
• Use the auto correct function
• Mail merge, labels, and envelopes
• Create and use existing templates

Special Features

•  Reference Materials

This class is open to: All Staff 
 

Focus

The rapid changes of demographics in the United States reveal that we are working with increasing numbers of people whose beliefs and practices may differ in important ways than those of mainstream America. In this workshop we will examine the need for employees to develop skills in identifying cultural biases and how to create a climate for more collaborative working relationships.

Outcomes
During this class, participants:

• Learn to get actively involved in diversity
• Observe individual cultural backgrounds
• Understand the needs and nature of different cultural groups
• Increase awareness of the impact of cultures in the workplace

Special Features

• Reference Packet

This class is open to: All Staff
CEU Approved – 6.5 contact hours
 

Focus

This course illustrates that the whole is only as good as the sum if its parts.  We will study many individual writing practices that can contribute to poor or ineffective written communication.

Outcomes
During this class, participants:

• Review many effective writing principles that, when violated, create obstacles for others who read any of your written documents 
• Learn how to improve readability of your writing  
• Learn how to apply writing concepts 

Special Features

• Please feel free to BRING SAMPLES OF YOUR OWN WRITING -- GOOD OR BAD
• Revision Exercises
• Reference Packet

This class is open to: All Staff
 

Focus

This workshop focuses on the methods used to correct work deficiencies through counseling, warning, reprimand or other forms of remedial action.  Participants will learn how to document performance problems along with learning how to utilize the progressive discipline process to get results and learn how to conduct disciplinary meetings in a non-adversarial atmosphere.

Outcomes
During this class, participants:

• Review the goal of progressive discipline and the six step process
• Review the fundamentals of effective documentation 
• Learn how to set performance objectives, solutions and action plans in the workplace

Special Features

• Reference Packet

This class is open to: Supervisors & Managers
 

Focus

What is your image saying about you?

First impressions are made within the first 3 to 7 seconds of interactions.  How we intend to project ourselves and how others perceive us is an important aspect to professionalism.  This insightful class focuses on how to build, communicate and project a professional image.

Outcomes
During this class, participants:

• Practice techniques to improve personal confidence and credibility
• Learn the importance of protocol and how to apply it
• Discover ways to build a professional wardrobe on a budget

Special Features

• Skills building activities
• Reference Materials

This class is open to: All Staff
 

Focus

This workshop is designed to enhance self-esteem as it relates to job performance.

Outcomes
During this class, participants:

• Will learn constructive ways to express themselves in difficult situations
• How to bring clarity to why self-esteem relates to job performance
• Several ways to improve their self-esteem
• Learn how to discern people with low self-esteem and how to assist them during the workday
• Revisit our personal expectations, goals and vision statements
• Discuss mentoring and motivation options

Special Features

• Learner Packets
• Skill building activities

This class is open to: All Staff
CEU Approved – 3.5 contact hours
 

Focus

Sexual harassment is a serious issue in today’s society. Employees should be aware of what behaviors constitute sexual harassment. Failure to adopt a proactive and aggressive stance on this issue can result in costly lawsuits, loss of morale, decline in productivity and the erosion of personal and public image. To act wisely, employees need to understand the laws and dynamics of sexual harassment.

Outcomes
During this class, participants:

• Learn the legal definition, review laws and County's Sexual Harassment policy
• Recognize behaviors that can constitute sexual harassment
• Discover ways to prevent and stop sexual harassment within the workplace

Special Features

• BOC Sexual Harassment Policy
• Learner Activities

This class is open to: All Staff
CEU Approved – 6.5 contact hours
 

Focus

Group decision making can be challenging to even the most experienced leader.  Learn how to avoid the trap of moving in directions that are counter-productive to your team's overall purpose.  This half-day workshop will assist leaders to find positive ways to reach productive agreements between individuals and teams.

Outcomes
During this class, participants:

• Recognize the paradox of mismanaged agreement
• Explore the dynamics of involvement in team discussions and agreement
• Learn strategies to help teams make productive decisions

Special Features

• The Abilene Paradox video
• Learner Activities

This class is open to: Supervisors only
 

Focus

Are you S-T-R-E-S-S-E-D O-U-T?
Deadlines, increased expectations, environmental issues, traffic jams, health issues, life-changing events, we have all experienced it... some form of Stress!  The critical difference between positive and negative stress lies in the way we perceive and deal with each potentially stressful situation.  This stress management class provides a wealth of practical techniques to help you identify your stressors and effectively manage your responses.

Outcomes
During this class, participants:

• Review the definition of stress and its multiple causes
• Explore the impacts of positive and negative stress
• Practice strategies to lower stress levels and encourage positive patterned responses
• Discover how to use stress to your advantage

Special Features

• Stress Diary and Log samples
• Learner Activities

This class is open to: All Staff
CEU Approved – 3.5 contact hours
 

Focus

Have your ever wondered why you seem to get along well with some coworkers and not with others?  Do you wonder why some people say one thing and do the complete opposite?  This informative workshop will help you improve and develop your working relationships with coworkers through understanding personality and communication styles.

Outcomes
During this class, participants:

• Identify personality styles, associated traits and communication preferences
• Improve interpersonal communication with respective personality styles
• Create a personal development plan for improving workplace relationships

Special Features

• Personality and Communication Assessments
• Skill building activities

This class is open to: All Staff
 

Focus

Successful supervision is build from a strong foundation of field knowledge, leadership, communication, coaching, and organizational abilities.  This informative workshop provides a tool-kit of essential skills that supervisors and managers need to do their job effectively.  Supervisors, both new and experienced, will be equipped with resources to help them lead productive teams.

Outcomes
During this class, participants:

• Practice skills and techniques that ensure success in their supervision roles
• Review leadership styles and learn the importance of flexibility
• Gain confidence in their ability to lead and manager others

Special Features

• Learner Activities
• Sample documentation forms

This class is open to:  New Supervisors
 

Focus

This workshop will help participants learn how to understand key differences and similarities in generational personalities and perspectives.  Participants will learn the value in various generations and how it relates to the work organization, culture and the communication process.

Outcomes
During this class, participants:

• Explore the differences in generations and the personalities and values within a particular generation
• Learn strategies to better communicate within generational structures in the workplace
• Become familiar with how to successfully manage different generations

Special Features

• Group discussions
• Reference Materials

This class is open to: All Staff
 

Focus

Workplace violence can have devastating effects on the productivity of organizations and the quality of life of employees. Therefore, every employee should seek to develop awareness of warning signs for potential violent situations.

Outcomes
During this class, participants:

• Learn how to respond to workplace violence through written and verbal communication
• Develop strategies for dealing with violent individuals or situations that works best for them

Special Features

• Reference Packet

This class is open to: All Staff
CEU Approved – 6.5 contact hours
 

Focus

This workshop will include topics regarding security issues, domestic violence and safety on the job.

Outcomes
During this class, participants:

• Learn how domestic violence affects work performance, reduces productivity and increases absenteeism and turnover
• Learn how to incorporate workplace safety plans
• Learn how to increase your personal security at work

Special Features

• Reference Materials

This class is open to: All Staff
 

Focus

The telephone is one of the most frequently used tools in the workplace.  How you make use of this tool is important to building and maintaining a positive image of yourself, your agency and Franklin County.  This interactive workshop will teach you how to develop a pleasing telephone personality through utilizing effective oral communication techniques, diffusing skills and etiquette.

Outcomes
During this class, participants:

• Explore the importance of voice quality, speech patterns, listening and summarizing skills
• Assess their ability to handle different types of callers
• Practice effective communication, diffusing and rapport building techniques

Special Features

• Interactive Activities
• Reference Materials

This class is open to: All Staff
 

Focus

Tired of the perpetual finger peck... peck... peck at the keyboard?  Crack your knuckles and let your fingers do the walking to get the keyboard talking!  this up beat; motivating workshop provides you with the essential skills to improve both your typing speed and accuracy.  Creative memorization, proven QWERTY keyboarding techniques and fun practice drills enable you to see immediate results by the end of the class.

Outcomes
During this class, participants:

• Memorize the keyboard
• Learn and practice proper QWERTY keyboarding techniques
• Improve typing speed and accuracy

Special Features

• Keyboarding Drills
• Reference Materials

This class is open to: All Staff
 

WHERE ARE MY KEYS? KEYBOARDING IMPROVEMENT II

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Focus

Correct technique is the most important skill any typist can learn. This hands-on workshop will improve keyboarding techniques resulting in improved accuracy and increased speed. Keyboarding drills will cover alpha keys, numerical keys and punctuation keys.

Outcomes
During this class, participants:

• Practice proper capitalization and punctuation using alpha keys
• Learn proper numerical keystroke techniques
• Improve typing accuracy and speed

Special Features

• Keyboarding Drills
• Keyboard Reference Materials

This class is open to: All Staff

WOMEN'S WAYS OF LEADERSHIP

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Focus

Gain access to new and powerful ways of thinking, communicating and leading.  Get equipped with the skills to create breakthrough results in both your professional and personal life.  Maximize your impact as a leader in Franklin County.  The Women's Ways of Leadership workshop will help you achieve these valuable aspects and more!

Outcomes
During this class, participants:

• Explore how women in leadership roles are making a positive difference in the workplace
• Practice results-oriented methods in communication, leadership and team building to increase your impact as a leader
• Set professional goals aligning with the Managing For Results initiative

Special Features

• Networking opportunities
• Resource List
• Skill building activities

This class is open to: All Staff
Pending CEU Approval – 6.5 contact hours