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Whom to Call List |
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Foreclosure Intervention Calls Procedure
Call your mortgage company as soon as you know you are going to have trouble paying your mortgage. You should first call the customer service or collections department.
Try to determine whether or not you can afford to live in your home. If your financial problem is a temporary set back and you just need time to get caught up, your mortgage company should work with you. If customer service or collections is non-responsive, then call the loss mitigation department. They should have work out options that will help you get back on your feet.
The following are loss mitigation contacts for various mortgage companies:
Servicer |
Name |
Phone |
General Loss Mitigation Call Center Number |
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ABM AMRO |
Kelly Pue |
904-288-5320 |
800-783-8900 |
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Chase |
Robert Harris |
614-422-3656 or
800-848-9117 x3656 |
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Citimortgage |
Lorie Zimmerman |
301-696-4518 |
866-272-4749 |
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Countrywide |
Sedric Sanjian |
800-669-6087 x6971 |
800-669-6087 |
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Fifth Third Bank |
Amy Voland |
513-358-8483 |
866-403-0392 |
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GMAC Mortgage |
Kris Caya |
800-850-4622 |
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HSBC |
Eric Bayron |
630-617-6889 |
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Huntington National Bank |
Sabrina Rucher |
614-480-6575 |
800-611-8581 |
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National City |
Stephanie Rudisill |
800-367-9305 x53211 |
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Ocwen Federal Bank |
Mark Herman |
561-682-7456 |
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Option One |
Jenifer Lis |
866-711-1962 |
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Saxon |
Veronica Vilavicencio |
817-665-7367 |
888-325-3502 |
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Select Portfolio Servicing |
Shaun Dennery |
801-594-6405 |
888-818-6032 |
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US Bank |
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800-365-7900 |
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Washington Mutual |
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866-288-7383 |
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Wells Fargo |
Anna Helmich |
888-937-6505 x36141 |
877-216-8448 |
If you are unable to reach the loss mitigation department of your mortgage company, here is the contact information for the five HUD approved Housing Counseling Agencies. They can help you understand the process, identify your options and will be your advocate to assist you in communicating with your lender’s loss mitigation department.
Columbus Housing Partnership
562 East Main Street
Columbus, Ohio 43215
Phone: (614) 221-8889
www.chpcolumbus.org |
Consumer Credit Counseling of Central Ohio
4500 East Broad Street
Columbus, Ohio 43213
Phone: (614) 552-2222
(800) 355-2227
Fax: (614) 552-4800
www.cccservices.com |
Homes on the Hill CDC
12 South Terrace Avenue
Columbus, Ohio 43204
Phone: (614) 275-4663 ext. 104 or 105
www.hoth-cdc.org |
Mid-Ohio Regional Planning Commission
285 East Main Street
Columbus, Ohio 43215-5272
Phone: (614) 233-4181
Fax: (614) 228-2189
www.morpc.org |
Columbus Urban League
Housing Services Department
788 Mount Vernon Avenue
Columbus, Ohio 43203
Phone: (614) 257-6300 ext. 300
Fax: (614) 257-6316
www.cul.org |
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There is a limited funding for mortgage payment assistance. Typically it is for lower income individuals. It is designed to help those who face a specific crisis that is preventing them from making their mortgage payment. It is not to help people who just can’t afford their house payment. Here are the sources. Veterans Services only serves veterans.
Columbus LEADS
1808 East Broad Street
Columbus, Ohio 43203
Phone: (614) 252-2799
(614) 221-8889 |
Columbus Housing Partnership
See Contact Information Listed Above
Homes on the Hill CDC
See Contact Information Listed Above |
Franklin County Job & Family Services
Prevention Retention Contingency (PRC)
80 East Fulton Street
Columbus, Ohio 43215
Phone: (614) 462-4000
Fax: (614) 462-6451
www.FranklinCountyOhio.gov/commissioners/jafs |
Veterans Service Commission
250 West Broad Street
Columbus, Ohio 43215
Phone: (614) 462-2500
Fax: (614) 462-2505
http://www.franklincountyohio.gov/vets/ |
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Whom to Call 