Senior Service Providers
The Franklin County Office on Aging Quality Improvement (QI) team works with service providers to ensure contract compliance and quality service delivery for our residents enrolled in Senior Options.
QI is responsible for certifying provider agencies, providing technical assistance as needed, and monitoring service delivery in accordance with our conditions of participation and service specifications. In addition, QI works with our service providers to resolve any resident complaints, as well as formally recognize a worker’s exemplary performance.
Service Providers are established and qualified businesses who contract with the Franklin County Office on Aging. For more information on becoming a Service Provider for the Senior Options Program:
Become a Provider
Providers who wish to be included in the bid process for future contracts should complete the Interested Providers Form.
Becoming a Service Provider
Providers for community-based purchase of service agreements (POS) are selected using a competitive bid process conducted by FCOA through the Franklin County Purchasing Department, as required by Ohio Revised Code. At each rebid of these contracts there is the opportunity for new agencies to enter the provider network. Providers can be private non-profit, private for-profit or public sector entities.
The FCOA bids three contracts for the following service categories:
Transportation
- Both lift and non-lift
- Next invitation for bids expected to open in April/May of 2023
Central Order
- Durable Medical Equipment, Nutritional Products, and Incontinence Supplies
- Next invitation for bids expected to open in March/April of 2021
Home Care Services
- Personal care/Respite, Homemaker, Adult Day Care, Home-Delivered Meals, Emergency Response Systems
- Next invitation for bids expected to open in March/April of 2022
If you would like to become a provider, please complete the Interested Providers Form on this website. Our Quality Improvement staff will use this information to add you to our Interested Providers list.
When it is time to rebid a contract, the QI department provides the county Purchasing Department with our Interested Providers list. The Purchasing Department will then notify you when the “Invitation to Bid” (ITB) has been posted and is available to you. At that time, you can download the ITB packet from the Franklin County Purchasing Department or pick one up at their office. The ITB packet will provide you with the application materials that need to be completed along with a deadline date for submitting the packet.
Once a potential provider enters a successful bid to provide services, a site visit is conducted by the QI team. This initial review or pre-certification review focuses on ensuring the provider can meet compliance with the FCSO Conditions of Participation and service specifications.
A potential provider who is found to be in total compliance will be recommended to the Commissioners who give final approval of the contract.
The Franklin County Office on Aging does not contract with independent providers, and we do not certify providers on an ongoing basis. We only certify providers at the time an Invitation to Bid is conducted.
Conditions of Participation & Service Specifications
Contracted Services
The following table provides a general description of each of the services that are contracted by the Franklin County Office on Aging Senior Options program. For more specific information, see the previous tab, Conditions of Participation and Service Specifications.
| Service |
Description |
| Adult Day Services |
Adult Day Service is a community-based program designed to meet the needs of functionally or cognitively impaired adults. Adult Day Service consists of structured, comprehensive, continually supervised components provided in a protective setting that are delivered based on individualized care plans. Required components include health services, client activities, personal care services, meal services and transportation. Optional components include social work services, rehabilitative services, physical therapy, speech therapy, occupational therapy and bathing. A unit of service is one day of Adult Day Service. |
| Biohazard Cleaning Services |
Biohazard Cleaning Services are designed to improve, restore, or maintain a clean, sanitary, and safe living environment through the removal of hazards posing a threat to the client’s health and welfare. Biohazard cleaning services are provided only in cases where neither the client, nor anyone else in the household, is capable of performing or financially providing for the services, and where the FCOA case manager has determined that no relative, caregiver, landlord, community/volunteer agency, or third party is capable of or responsible for the provision. |
| Durable Medical Equipment (DME) |
Durable medical equipment includes equipment designed to increase client safety and independence. A unit of service is one DME item delivered and/or installed to the client’s home. This shall include instruction and set-up. |
| Emergency Response Systems |
The Emergency Response Systems (ERS) service is designed to monitor client safety and provide client access to emergency services through the provision of an electronic communication system. A unit of service is one month of rental for an Emergency Response System. |
| Extermination/Pest Control |
Extermination/Pest Control means a service that improves, restores, or maintains a clean, sanitary and safe living environment through the performance of tasks in the home that are beyond the client’s capability and the removal of pests posing a threat to the client’s health and welfare. |
| General Cleaning Services |
General Cleaning Services are designed to improve, restore, or maintain a clean, sanitary, and safe living environment through the performance of tasks in the home that are beyond the client’s capability. General cleaning services are provided only in cases where neither the client, nor anyone else in the household, is capable of performing or financially providing for the services, and where the FCOA case manager has determined that no relative, caregiver, landlord, community/volunteer agency, or third party is capable of or responsible for the provision. |
| Homemaker |
Homemaker services enable a client to achieve and maintain a clean, safe, healthy environment; assist the client to manage personal appointments and day-to-day household activities as authorized by the case manager. A unit of service is one hour of direct client service. |
| Incontinence Supplies |
The Home Delivered Incontinence Supply Service is designed to promote the cleanliness, good health and safety of clients experiencing incontinence. This is to be accomplished by the provision and home delivery of incontinence supplies. A unit of service is typically one case or package of any given incontinence supply delivered to a client’s home. |
| Home-Delivered Meals |
The Home Delivered Meal service is designed to promote adequate client nutrition through the provision and home delivery of one or two safe and nutritious meals per day. A unit of service is one meal prepared and delivered to the client’s residence |
| Minor Home Repair, Modifications, and Maintenance Services |
Minor Home Repair, Modifications, and Maintenance Services provide environmental accessibility adaptations to the structural elements of the interior or exterior of a client’s place of residence that enable the client to function with greater independence in the home and remain in the community. Modifications, maintenance and repairs that are excluded from this service are those adaptations or improvements to the home that are of a general utility and not of direct medical or remedial benefit to the client, such as carpeting, roof replacement, and adaptations which add to the total square footage of the home, etc. |
| Moving Services |
Moving Services is the moving of a client’s furniture and belongings to another location within Franklin County. This service also includes the pickup and delivery of furniture from the Furniture Bank of Central Ohio. |
| Nutritional Supplements |
The Home Delivered Nutritional Supplement service is designed to promote adequate client nutrition through the provision and home delivery of nutritional supplements. A unit of service is one case of nutritional supplement delivered to a client’s home. |
| Personal Care/Respite |
Personal Care/Respite (PC/R) services enable a client to achieve optimal function with Activities of Daily Living (ADL) and Instrumental Activities of Daily Living (IADL) and/or provide the client's informal caregiver a respite from care-giving duties. Personal care assistance may include help with personal hygiene, grooming, foot care and moving about the home. All services will be provided in the client’s home of residence. A unit of service is one hour of direct in-home service to the client. |
| Transportation |
Medical Transportation (lift and non-lift) includes transportation for medical appointments and transportation to medical facilities and pharmacies. Expanded transportation (lift and non-lift) enables clients to travel to various locations within Franklin County to assist in meeting their social and personal needs. Escort transportation (lift and non-lift) is for Clients who have no available companion to assist them during a trip. One escort (for purposes of assisting the client) may ride with the client without charge to Franklin County Senior Options (FCSO). Providers are not required to transport more than one escort per client. A unit of service is one mile for medical and expanded transportation and one hour for escort transportation. |
Additional FAQ:
What are the minimum requirements to become a Senior Options provider?
- You must demonstrate evidence of a two-year business history as a registered business in good standing with the Ohio Secretary of State, and be able to provide supporting documentation such as invoicing, tax records, etc.
- You must demonstrate evidence of business insurance coverage for two consecutive years.
- Because Senior Options only contracts with businesses, no independent providers are accepted.
Can I become a provider with Senior Options and still have a contract with PASSPORT, Medicare/Medicaid, VA And private pay?
Yes. Our services are funded through the Franklin County Senior Services Levy. A Senior Options provider shall only bill one payment source for a provided unit of service.
For what services does Senior Options contract?
Senior Options bids the following three contracts:
- Homecare(PDF, 265KB): Adult day care, Personal Care, Respite, Emergency Response System, Home-Delivered Meals, Homemaker Services
- Transportation(PDF, 226KB): Medical, Expanded, and Escort Lift (ambulette) or non-lift
- Central Order(PDF, 146KB): Nutritional supplements, Incontinence products, Durable Medical Equipment (DME)
How can I obtain a current set of the rules/regulations for the Senior Options contract?
Our rules and regulations are called Conditions of Participation (COPs) and Service Specifications (SSs). Conditions of Participation are the guidelines every Provider must meet in order to contract with FCSO. Service Specifications state the requirements for each individual service. You can download the current COPs and SSs but be aware that the COPs and SSs are subject to change for each contract term.
What is the length of a contract term?
The Franklin County Office on Aging determines the term for each individual contract. The length of each contract is fixed and noted in the terms and conditions of each Invitation to Bid packet.
How many providers are servicing clients in Senior Options?
The names of our current providers and their rates can be obtained by contacting the Franklin County Purchasing Department at 614-525-3750.