Medicaid Transportation (non-emergency) is a service that is provided to all Medicaid eligible customers that reside in Franklin County that do not have transportation to and from medical appointments.
All doctors offices and medical facilities must be a Medicaid provider.
To book transportation, call 614-233-2381 at least 24 hours before your scheduled appointment.
The Transportation Unit is open Monday through Friday from 7 a.m. to 5 p.m. (except county holidays).
Your driver is only authorized to take you where our dispatcher instructs them.
If you need to change the time, date, location, please call and let us know.
If you need to cancel, please call and let us know.
We'd like you to be ready to be picked up one hour before your appointment time.
Your driver will give you a return slip. When you are ready to return home or go to your next medical appointment, call the number on the return slip to summon a cab.
To book transport after hours or on weekends, call 614-233-2381, at least 24 hours before your scheduled appointment.
Set up transit at least 24 hours in advance 614-233-2381