Options to Receive Child Support Payments

Ohio offers two methods for receiving support payments that provide a faster, simpler, and safer way to receive payments:

1. Payments can be deposited directly into your financial account, either a checking or savings account.
2. Payments can be deposited to a prepaid debit card.

Enroll

Questions About Your Card

For questions about the smiONE Visa Prepaid Card, please call 855-279-2744.

Checking the Status of a Payment

The Ohio Child Support Customer Service Portal allows you to manage your case online!

Once registered, you can view and print up to two years of payment information, send messages, and ask questions directly to the CSEA, update information, and more.

Reasons for Payment Delays

• When all required information is included with a payment, the payment is received by Child Support Payment Central and posted within two business days.
• Delays may occur when all of the required information is not included with the payment.
• If receiving a check, payment can take up to one week due to service by the U.S. Postal System.
• If you receive support via direct deposit, please check how frequently your financial institution posts to your account.
• Delays may occur due to bank holidays.
• Check the Child Support Customer Service Portal for the status of your payment.

Avoid delays. Update your address.

To avoid these delays, make sure your address is updated with the Child Support Office. You can do so in the following ways:

1. Go online to the Child Support Customer Service Portal.
2. Call the Franklin County CSEA at 614-525-3275.
3. Visit us in person at 80 East Fulton Street, Columbus, Ohio 43215.

If you have any questions about the Debit Card program or Direct Deposit payments, please contact the Franklin County CSEA via email or by calling 614-525-3275.

Additional Options to Receive Child Support

Visit Ohio Department of Job & Family Services to learn about additional options to receive child support.