Upload My Case Documents

You can submit supporting documents for completed applications as requested. Examples of documents include:

•  Income verification documents (ex: pay stubs)
•  Identification documents (ex: driver’s license or photo ID, social security card)
•  Proof of address (ex: a utility bill)
•  Direct deposit authorization
•  And more…

A case manager or member of the JFS staff will tell you what additional documents you need to submit at the time of your application, reapplication or renewal.

You may also receive a letter from from Franklin County JFS letting you know which additional documents you need to submit to support your application or renewal. 

Yes, you can use this upload form to submit a new application, but only if you already have an Ohio Benefits case number. 

If you do not have an Ohio Benefits case number, you will need to complete and submit your application separately and receive your case number before you can use this upload form. You can complete your application online through the Ohio Benefits Self-Services Portal, by phone or in-person in any of our Opportunity Center locations.

You can use this upload form any time to submit documents that support your application, reapplication or renewal. You can also use the upload form to submit updates or changes to your case, such as a new address or change in household size. 

No, you do not need an OHID or Self-Service Portal account to submit documents here. You only need to have your Ohio Benefits case number.

No, you do not need to upload your documents to both. You can submit your documents here or on the Ohio Benefits Self-Service Portal.

You can submit documents through this upload form even if you completed your application on the Self-Service Portal.

If you enter a valid email address, you will receive an email confirming that your documents were successfully submitted.

If JFS needs additional information, a case manager will contact you within 10 business days of submission.

If JFS does not need any additional information, you will receive a notice in the mail explaining the actions taken on your case. 

You can get updates on your case online at any time by visiting the Ohio Benefits Self-Service Portal or by contacting our customer access line at 844-640-6446 (OHIO) Monday – Friday between 8 a.m. and 4 p.m. 

For more questions, please contact our customer access line at 844-640-6446 (OHIO) Monday – Friday between 8 a.m. and 4 p.m.