Are you looking to apply for SNAP, Medicaid, Cash Assistance or Publicly Funded Child Care? Please follow the directions in your application or begin the process using the by applying online through the Ohio Benefits Self-Service Portal. If you already applied or have an existing case but have been notified via email, phone, or mail that you need to submit additional documentation, please continue below.
Gather the following:
Use the "Upload Now" tab to begin. Only one document can be uploaded at a time.
File types accepted: .bmp, .gif, .ico, .jfif, .jpeg, .jpg, .pdf, .png, .svg, .tiff and .tif
Size limit: 25MB per File
Page limit: 100 pages total
If you do not already have the Adobe Acrobat Reader, you may download it for free.
If you provided an email address, you receive an email confirmation once your document is successfully uploaded.
After uploading your documentation, please wait at least 10 business days for Job and Family Services to review the submission.
If there are any questions or concerns, Job and Family Services will reach out to you.
You can check your application or case status online at any time through the Ohio Benefits Self-Service Portal. You can also sign up for text message updates and voicemail reminders about your case.
You can submit supporting documents for completed applications as requested. Examples of documents include:
A case manager or member of the JFS staff will tell you what additional documents you need to submit at the time of your application, reapplication or renewal.
You may also receive a letter from from Franklin County JFS letting you know which additional documents you need to submit to support your application or renewal.
If you're not sure which category to select for your document, please select "other."
Yes, you can use this upload form to submit a new application, but only if you already have an Ohio Benefits case number.
If you do not have an Ohio Benefits case number, you will need to complete and submit your application separately and receive your case number before you can use this upload form. You can complete your application online through the Ohio Benefits Self-Services Portal, by phone or in-person in any of our Opportunity Center locations.
You can use this upload form any time to submit documents that support your application, reapplication or renewal. You can also use the upload form to submit updates or changes to your case, such as a new address or change in household size.
No, you do not need an OHID or Self-Service Portal account to submit documents here. You only need to have your Ohio Benefits case number.
No, you do not need to upload your documents to both. You can submit your documents here or on the Ohio Benefits Self-Service Portal.
You can submit documents through this upload form even if you completed your application on the Self-Service Portal.
If you enter a valid email address, you will receive an email confirming that your documents were successfully submitted.
If JFS needs additional information, a case manager will contact you within 10 business days of submission.
If JFS does not need any additional information, you will receive a notice in the mail explaining the actions taken on your case.
You can get updates on your case online at any time by visiting the Ohio Benefits Self-Service Portal or by contacting our customer access line at 844-640-6446 (OHIO) Monday – Friday between 8 a.m. and 4 p.m.
For more questions, please contact our customer access line at 844-640-6446 (OHIO) Monday – Friday between 8 a.m. and 4 p.m.