Contact Job and Family Services

Online

Ohio Benefits

You can learn more about assistance programs and requirements along with additional resources by visiting Ohio Benefits. From there, you can create an account on the Ohio Benefits Self-Service Portal where you can apply online, track your application or case and sign up for automatic text message and voicemail notifications.  

Create An Account

By Phone

Customer Access Center

If you have inquiries concerning your Child Care, Medicaid, Food Assistance, or general status information, our Customer Access Center (CAC) can assist you. Utilizing the CAC to access to this information can limit your need for face-to-face interaction while addressing your inquiries in a timely manner.

The Customer Access Center is open Monday through Friday from 8 a.m. to 5 p.m. (except county holidays).

Phone:1-844-640-OHIO (6446)

Please see below for a list of phone options you will receive when you call our Customer Access Center.

  • Option 2 – Medicaid, food assistance, cash assistance, or child care benefits
    Option 3     – Ohio Benefits website
    Option 4     – Managed Care Plans or questions about Medicaid Covered Service
    Option 5     – EBT or EPPIC Cards

Other Services

  • If you have a question about Medicaid Transportation, call 614-233-2381. The line is open Monday through Friday from 7 a.m. to 5 p.m. (Except for county holidays)
  • For the Ohio Medicaid Consumer Hotline, call 1-800-324-8680
  • If you have a question about Work Activities, call 614-212-1800. The line is open Monday through Friday from 8 p.m. to 5 p.m. (except for county holidays)
  • If you need help with your  Cash Assistance Debit Card/EPPICard , call 1-866-320-8822
  • If you need help with your Ohio EBT/OhioDirection Card, call 1-866-386-3071
  • To report fraudulent transactions on your OhioDirection EBT card, call 614-233-2860. This line is open Monday through Friday from 8 a.m. to 4:30 p.m. (Except for county holidays)
  • To report a suspected case of fraud over the phone, call 614-233-2095
  • To request a hearing or file an appeal, contact the Ohio Department of Job and Family Services Consumer Access Line at 1-866-635-3748.

Opportunity Centers 

Northland Opportunity Center (Main Office)
1721 Northland Park Avenue
Columbus, Ohio 43229

East Opportunity Center
1055 Mount Vernon Avenue
Columbus, Ohio 43203

West Opportunity Case Managers

314 North Wilson Rd.

Columbus, Ohio 43204

Additional Resources

 

 

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